"actool: Activation failed" problem.

"actool: Activation failed" problem.

Postby 4k3or3et » Wed Jan 09, 2019 2:39 am

Dear Sir or Madam

I had to replace SD Card in my Raspberry Pi as the old one burned out. I cannot start exagear anymore. I get output:

Code: Select all
Please, reactivate your key!
License check has failed.
Exiting.
Failed to start Exagear. Please check that file /opt/exagear/bin/ubt_x32a32_al exists and has executable permission
Please, reactivate your key!
License check has failed.
Exiting.


When trying to sudo -E /opt/exagear/bin/actool I get:


Code: Select all
actool: Activation failed.


I was contacting Eltechs support e-mail and chat on their website leaving my email there also but after two weeks there is no response at all.

Please advise how to resolve the problem. Thank you
4k3or3et
 
Posts: 5
Joined: Mon Dec 31, 2018 2:52 pm

Re: "actool: Activation failed" problem.

Postby user » Mon Jan 21, 2019 7:17 am

Could you please provide the outputs of the following commands:
Code: Select all
$ uname -a
$ cat /etc/issue
$ dpkg -l 'exagear*'
$ ls -l /opt/exagear/lic
user
Site Admin
 
Posts: 15
Joined: Wed Jul 02, 2014 8:54 pm

Re: "actool: Activation failed" problem.

Postby 4k3or3et » Tue Jan 22, 2019 12:43 pm

Exagear team had to reset my license key. All good after that.
4k3or3et
 
Posts: 5
Joined: Mon Dec 31, 2018 2:52 pm


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