Page 1 of 1

"actool: Activation failed" problem.

PostPosted: Wed Jan 09, 2019 2:39 am
by 4k3or3et
Dear Sir or Madam

I had to replace SD Card in my Raspberry Pi as the old one burned out. I cannot start exagear anymore. I get output:

Code: Select all
Please, reactivate your key!
License check has failed.
Exiting.
Failed to start Exagear. Please check that file /opt/exagear/bin/ubt_x32a32_al exists and has executable permission
Please, reactivate your key!
License check has failed.
Exiting.


When trying to sudo -E /opt/exagear/bin/actool I get:


Code: Select all
actool: Activation failed.


I was contacting Eltechs support e-mail and chat on their website leaving my email there also but after two weeks there is no response at all.

Please advise how to resolve the problem. Thank you

Re: "actool: Activation failed" problem.

PostPosted: Mon Jan 21, 2019 7:17 am
by user
Could you please provide the outputs of the following commands:
Code: Select all
$ uname -a
$ cat /etc/issue
$ dpkg -l 'exagear*'
$ ls -l /opt/exagear/lic

Re: "actool: Activation failed" problem.

PostPosted: Tue Jan 22, 2019 12:43 pm
by 4k3or3et
Exagear team had to reset my license key. All good after that.